REFUND & RETURNS
No Returns & No Refunds Policy
Due to the consumable nature of our sports nutrition formulations (pre-workouts, micronized creatine, and stacked performance products), Growthion maintains a strict **No Refunds and No Returns Policy** on all items once shipped.
Why We Maintain This Standard
As a brand built by athletes, we hold product integrity, safety, and hygiene above all else. Once a consumable product leaves our GMP-certified manufacturing and shipping warehouses, we cannot guarantee its storage history or batch seal status.
By enforcing a absolute no-return standard, we ensure that **no returned supplement ever re-enters our distribution chain**. This guarantees that every single Growthion scoop you buy is 100% pure, unadulterated, and directly from our laboratory.
Damaged in Transit or Incorrect Shipments
In the extremely rare event that your product arrives damaged during transit, has a broken factory neck seal, or is not the product you ordered:
1. Contact Support: Email our customer support division at support@growthion.in within **24 hours** of receiving your package.
2. Provide Evidence: Attach high-resolution photographic and video evidence of the unopened box, the product's invoice, and the exact defect (e.g. broken lid, torn seal).
3. Rapid Replacement: Once verified, our team will immediately dispatch a fresh, replacement tub of your exact product at zero additional cost to you.
Order Cancellations
Order cancellations can only be processed **before** the item has been shipped from our packaging facility. Once an order has been prepared and collected by our logistics partners, it enters our strict shipping stream and cannot be recalled, refunded, or canceled.
Have Questions?
Our sports support desk is ready to assist you.